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Service Excellence

Methodist Hospital of Chicago is committed to the principles of Service Excellence to better enrich our patients’ bodies, minds and spirits. The Four Cornerstones—best people, best quality, best service and best stewardship—direct our every decision. Service Excellence is defined by Our Values and The Seven Pillars below:

Our Values

Compassion: We embrace the whole person, serving their physical, social and spiritual well-being.
Advocacy: We promote holistic health care for seniors and other vulnerable persons of all faiths.
Respect: We honor the dignity of all persons and encourage members of the Bethany Methodist family to use their God-given gifts serving others.
Excellence: We are committed to outstanding service through teamwork, creativity and continuous quality improvement.
Stewardship: We treasure and responsibly manage all the God-given gifts and resources --human, material and financial--entrusted to us.

The Seven Pillars

Relationships: We honor each person's sense of well-being.
Courtesy: We express concern for others with consideration and sensitivity.
Confidentiality: We maintain strict privacy standards.
Communication: We build positive interactions (with fairness and trust).
Respect: We protect the dignity of all persons.
Responsiveness: We address others' needs promptly and completely.
Environment: We maintain safe and attractive facilities and campuses.

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